Delete
your account

1. From the website or the app

Open My space →Open My space →

• Sign in on ikolive.com or in the IKO LIVE app, with Google or with a code sent by email.
• On the website: open "My space" (at the top of the screen), then the "Settings" tab.
• In the app: tap the "Profile" tab (at the bottom of the screen), then "Account settings".
• In the "My account" section, tap "Delete my account".
• Confirm with "Yes, delete".

Deletion is immediate and final: you are signed out, and your account cannot be recovered.

2. By email

Can't sign in any more? Write to contact@ikolive.com from your account's email address, with the subject "Delete my account". We delete the account within 30 days at most and confirm it by email. If you write from another address, we may ask you to prove that the account is yours.

3. What is deleted

• Your account: your identifier, the account's email address, the link with Google and your sign-in sessions.
• Your profile and fan card: first name, last name, country, city, subtitle language, handle, on-screen display choices, followed personalities and email preferences.
• Your profile photo and banner.
• Your notification subscriptions (the technical addresses of your devices).
• Announcement and news emails stop.

Your memories and display preferences are kept on your device, not by us: erase them from your browser settings, or by clearing the app's data in your phone settings.

4. What is kept, and why

• Orders and payments (name, email, tickets, amounts, refunds, payment references): we must keep them for our accounting and tax obligations and to handle a refund or a dispute, generally up to 7 years. They are no longer linked to an account.
• Tickets already bought: they stay valid with their codes. You can still cancel them and get a refund up to 48 hours before the Event by writing to contact@ikolive.com.
• Subtitle text from live shows where you spoke: deleted as planned, 30 days after the live show.
• Notes left to a Personality: they are not linked to your account (only to your ticket for that Event); deleted as planned, 180 days after they were sent. To have one removed sooner, write to contact@ikolive.com.
• Reports, moderation decisions and bans: kept as long as needed for the safety of live shows. The email address of a banned account is kept to stop it from coming back.
• Messages sent to contact: up to 2 years after our last exchange.

Technical backups of our database are erased as they are automatically renewed.

5. Delete only some data

Without deleting your account, you can edit or empty your profile, remove your photo and banner, and turn off emails in "My space". To withdraw your consent to the promotional use of your image, or to ask for a specific piece of data to be deleted, write to contact@ikolive.com from your account's email address.

6. Any questions

Write to us at contact@ikolive.com. Everything we collect, and why, is described in our privacy policy. IKO LIVE is a brand of IKO GROUP LLC, 7901 4th Street North, Suite 300, St. Petersburg, FL 33702, USA.